Donabate Portrane Community & Leisure Centre
Portrane Road, Donabate, Co Dublin, Fingal.
Phone:
+353 (0)1 8434546
Fax:
+353 (0)1 8434478
Email:
info@donabatecom
munitycentre.com
+353 (0)1 8434546
Donabate Portrane Community & Leisure Centre is located just 5 minutes from the M1, in the centre of Donabate village.
Opening Hours
Monday, Wednesday, Friday 7am - 10pm
Tuesday & Thursday 8.30am -10pm
Saturday 10am -6pm
Sunday 10am - 4pm
Bank Holidays 10am -2pm
Directions
From Dublin
Follow signs for M1
Take the R132 exit toward Donabate- 500 m
At the roundabout, take the 3rd exit onto R132 heading to R126 Donabate - 290 m
At the roundabout, take the 2nd exit onto Hearse R126 heading to Portrane/Donabate
Drive into Donabate village, past a church on your right, continue on the road towards Portrane,
drive past the Credit Union on your left and take next left turn, drive aroung the small roundabout, through the main gates and we are right in front of you.
Complaints Handling System
It is our intention to maintain the highest standard of customer service. However, we recognise that cause for complaints may sometimes arise and to this end we have put in place a system which aims to ensure that any such complaints are dealt with in a consistent, fair and open manner.
The term ‘complaint’ may cover a wide range of items not all of which may be appropriate
to the complaints handling system.
Another important consideration in determining what constitutes a complaint is the need to distinguish between a ‘complaint’ and a ‘request for service’.
You have a right to complain about our services and seek resolution if you feel:
• you have been unfairly treated by the Centre;
• that a service to which you are entitled is not being provided;
• that a service which is being provided is inadequate;
• that a decision made with regard to you is wrong or did not take into consideration all the
facts;
• that a request for a service/information has been ignored;
We will investigate all complaints in a fair and impartial way. We will treat your complaint confidentially as far as possible and only discuss it with relevant staff on a “need to know” basis. If you make a complaint we will not meet it with hostility or defensiveness. We understand that complaints can generate positive and helpful discussion about the services we provide.
Complaint files will be kept separately from any relevant files within individual service areas(e.g. gym, crèche, coffee shop, etc.). The making of a complaint will not in any way affect the complainant’s future dealings with the Centre.
We want to resolve your problem to the best of our ability and your satisfaction. We want to learn from our mistakes. This complaints handling system provides valuable feedback and helps us to provide a better service in the future.
Monday, Wednesday, Friday 7am - 10pm
Tuesday & Thursday 8.30am -10pm
Saturday 10am -6pm
Sunday 10am - 4pm
Bank Holidays 10am -2pm
Directions
From Dublin
Follow signs for M1
Take the R132 exit toward Donabate- 500 m
At the roundabout, take the 3rd exit onto R132 heading to R126 Donabate - 290 m
At the roundabout, take the 2nd exit onto Hearse R126 heading to Portrane/Donabate
Drive into Donabate village, past a church on your right, continue on the road towards Portrane,
drive past the Credit Union on your left and take next left turn, drive aroung the small roundabout, through the main gates and we are right in front of you.
Complaints Handling System
It is our intention to maintain the highest standard of customer service. However, we recognise that cause for complaints may sometimes arise and to this end we have put in place a system which aims to ensure that any such complaints are dealt with in a consistent, fair and open manner.
The term ‘complaint’ may cover a wide range of items not all of which may be appropriate
to the complaints handling system.
Another important consideration in determining what constitutes a complaint is the need to distinguish between a ‘complaint’ and a ‘request for service’.
You have a right to complain about our services and seek resolution if you feel:
• you have been unfairly treated by the Centre;
• that a service to which you are entitled is not being provided;
• that a service which is being provided is inadequate;
• that a decision made with regard to you is wrong or did not take into consideration all the
facts;
• that a request for a service/information has been ignored;
We will investigate all complaints in a fair and impartial way. We will treat your complaint confidentially as far as possible and only discuss it with relevant staff on a “need to know” basis. If you make a complaint we will not meet it with hostility or defensiveness. We understand that complaints can generate positive and helpful discussion about the services we provide.
Complaint files will be kept separately from any relevant files within individual service areas(e.g. gym, crèche, coffee shop, etc.). The making of a complaint will not in any way affect the complainant’s future dealings with the Centre.
We want to resolve your problem to the best of our ability and your satisfaction. We want to learn from our mistakes. This complaints handling system provides valuable feedback and helps us to provide a better service in the future.
